Returns & Exchanges
We help you return or exchange your order — simply and easily in just a few steps.
What is this about?
Please enter your order number to proceed.
Which order?
What would you like to do?
What was inside instead?
Briefly describe what you received instead — and if you'd like, upload a photo of the wrong delivery. This helps us resolve the case faster.
Photo of package contents (optional, but helpful).
How should we resolve this?
You can choose: we'll send you the missing item again, or we'll refund your purchase.
Which items?
Diese Bestellung wurde in mehreren Sendungen verschickt. Eine Rücksendung kann nur Artikel aus einer Sendung enthalten — möchtest du Artikel aus einer anderen Sendung zurückgeben, lege danach einfach eine weitere Rücksendung an.
Exchange Details
You can choose something different for each item — everything goes into one parcel with a single return label.
Photo of Defect (optional)
A photo helps us process your case faster — but it's not required.
How can we reach you?
We don't have an email address from Amazon. Please enter it here.
Delivery Address for Exchange
By default, we'll send the new product to the address from your original order. If you'd like a different delivery address, you can enter it here.
